At DTH Center, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our return and refund policy outlined below.

1. Eligibility for Returns

1.1. Returns are only accepted for products that are unused, undamaged, and in their original packaging.
1.2. Products must be returned within 7 days of delivery to qualify for a return.
1.3. DTH connections and services once activated are non-refundable.

2. Non-Returnable Items

2.1. Products that have been used, installed, or tampered with are not eligible for returns.
2.2. Customized products or special orders are not eligible for returns or refunds.
2.3. Recharge amounts or subscription plans are non-refundable.

3. Return Process

3.1. To initiate a return, please contact our customer support team at [Your Support Email] or call us at [Your Support Number].
3.2. Provide your order number, proof of purchase, and reason for return.
3.3. Upon approval, we will guide you on how to return the product.

4. Refunds

4.1. Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
4.2. Approved refunds will be processed within 7-10 business days using the original payment method or any alternative method agreed upon.
4.3. Delivery and installation charges, if any, are non-refundable.

5. Damaged or Defective Products

5.1. If you receive a damaged or defective product, notify us within 24 hours of delivery for a replacement or refund.
5.2. Evidence such as photos or videos of the damaged/defective product must be provided to process your claim.

6. Cancellation Policy

6.1. Orders can be canceled before dispatch by contacting our support team.
6.2. Once the product is dispatched, cancellation is not possible.

7. Contact Us

For any queries or assistance regarding returns or refunds, please contact:

  • Phone: [+9162913 10005]
  • Email: [maniskumar8586@gmail.com]
  • Address: [India]